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Refund & Return policy

Return and Refund Policy

At Food Bazaar, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with our Return and Refund Policy.

1. Returns and Exchanges:

  • We accept returns and exchanges within 14 days of the original purchase date.
  • To qualify for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Returning to Our Physical Shop:

  • Returns or exchanges are free if processed at our physical shop located at 266 Yeading Lane, Hayes, UB4 9AX.

3. Online Returns:

  • If you're unable to visit our physical shop, you may initiate a return or exchange by contacting our customer service team.
  • Please note that the buyer is responsible for return shipping costs if the item is not returned to our physical shop.

4. Refunds:

  • Once your return is received and inspected, we'll notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 4-7 working days.
  • For any refunds processed, the delivery costs will be deducted from the total refund amount.

5. Non-Returnable Items:

  • Perishable goods, personalized items, offer items, and gift cards are not eligible for return or exchange.

6. Damaged or Wrong Items:

  • If you receive a damaged or defective item, please contact us immediately. We'll arrange for a replacement or refund at no extra cost to you.

7. Lost or Stolen Packages:

  • Food Bazaar is not responsible for lost or stolen packages. Please ensure someone is available to accept delivery or provide a secure delivery location.

8. Contact Us:

  • If you have any questions or concerns about our Return and Refund Policy, feel free to contact us at Online@foodbazaar.co.uk or whatsapp us at 07570757099 . Our customer service team is here to assist you.

By shopping with Food Bazaar, you agree to abide by our Return and Refund Policy. We appreciate your business and strive to provide you with the best shopping experience possible.

Last updated: 12/9/2024